…also known as dealing with difficult clients...or difficult situations. And assertiveness training… 
Knowing when a request is beyond the pale, not to be granted, comes with training and experience. What are the goals of the time you’re spending with clients? What activities will help the student reach those goals? The answers are quite commonsensical: better student learning is the goal, and whatever helps equip students with a better learning process should be okay.
We’ll be exploring all this, the underlying logic and verbal strategies to express this with student clients, at our staff meeting on Wed. 3/4, from 5:30-6:30. New and returning tutors welcome (new ones must come to this one or to the Friday makeup.)
We’ll have cheese & crackers, hummus & pita, nuts and soft drinks… and some sweet things to be determined…
